Shipping policy

SHIPPING POLICY

Effective Date: 22 June 2026

At Arvind fashion poin, we aim to process and deliver your orders safely and within the estimated timelines mentioned below.

1. BUSINESS INFORMATION

Trade Name: Arvind fashion poin
Legal Name: Aslam
Business Type: Proprietorship
GSTIN: 19FJDPA2069C1ZK

Business Address:
4th Floor, Building No. 2, Aslam
Belghoria Expressway
Kolkata, West Bengal – 700001
India

2. ORDER PROCESSING

Orders are generally processed within 1–3 business days after successful payment and order confirmation.

Orders placed on Sundays or public holidays may be processed on the next business day.

3. DELIVERY TIME

Once your order has been dispatched, delivery generally takes 3–7 business days.

Delivery times may vary depending on the destination, courier service and other circumstances.

4. SHIPPING CHARGES

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Any applicable shipping offer or free-shipping promotion will be displayed on the website.

5. DELIVERY LOCATIONS

We generally ship orders to serviceable locations across India through our available courier and logistics partners.

Some remote or non-serviceable locations may have limited delivery availability.

6. ORDER TRACKING

Once your order has been dispatched, tracking information may be provided through the contact details submitted during checkout.

You can use the tracking information to follow the progress of your shipment.

7. DELIVERY DELAYS

Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to:

Weather conditions
Courier or logistics issues
Public holidays
Natural events
Incorrect or incomplete address
High order volumes
Other circumstances beyond our reasonable control

We will make reasonable efforts to assist with delayed shipments.

8. ACCURATE DELIVERY INFORMATION

Customers are responsible for providing a complete and accurate:

Name
Delivery address
Mobile number
Other required delivery information

If an order cannot be delivered because of incorrect or incomplete information provided by the customer, additional charges may apply for re-delivery where applicable.

9. DAMAGED OR TAMPERED PACKAGE

If your package appears visibly damaged or tampered with at the time of delivery, please document the condition of the package and contact us as soon as possible.

Photographs or videos may be requested to help us investigate the issue.

10. WRONG, DAMAGED OR MISSING PRODUCT

If you receive a wrong, damaged or missing product, please contact us promptly with:

Order number
Product details
Clear photographs
Video, where reasonably required
Description of the issue

Such cases will be handled according to our Return & Refund Policy.

11. COURIER PARTNERS

Orders may be delivered through third-party courier and logistics providers.

After an order is handed over to the courier, delivery may also depend on the courier's operational processes, delivery attempts and serviceability.

12. DELIVERY ATTEMPTS

The courier partner may make delivery attempts according to its standard procedures.

Customers should ensure that the provided contact details are reachable and that someone is available to receive the order where required.

13. UNDELIVERED OR RETURNED SHIPMENTS

If a shipment is returned to us because of an incorrect address, repeated unsuccessful delivery attempts or other customer-related delivery issues, we may contact the customer regarding re-delivery.

Additional shipping charges may apply where applicable.