Refund policy

Effective Date: 22 June 2026

At Arvind fashion poin, we value our customers and aim to provide a smooth and transparent shopping experience. This Return & Refund Policy explains the conditions and process for returning products and requesting refunds for purchases made through our website.

1. BUSINESS INFORMATION

Trade Name: Arvind fashion poin
Legal Name: Aslam
Business Type: Proprietorship
GSTIN: 19FJDPA2069C1ZK

Registered Business Address:
4th Floor, Building No. 2, Aslam
Belghoria Expressway
Kolkata, West Bengal – 700001
India

2. RETURN WINDOW

Customers may request a return within 7 days from the date of delivery of the order.

To be eligible for a return, the product should generally be:

  • Unused and unworn

  • In its original condition

  • In the original packaging

  • Returned with original tags, accessories and other included items

  • Accompanied by valid order details or proof of purchase

Products that do not meet these conditions may not be eligible for return, subject to applicable consumer rights.

3. ELIGIBLE RETURN REASONS

A return request may be accepted in circumstances including:

  • Product received damaged

  • Product received defective

  • Wrong product delivered

  • Wrong size or variant delivered, where applicable

  • Product materially different from the description or order

  • Missing product or component

Each return request may be reviewed based on the specific circumstances.

4. DAMAGED OR DEFECTIVE PRODUCTS

If you receive a damaged or defective product, please contact us as soon as possible after delivery.

For faster assistance, please provide:

  • Order number

  • Clear photographs of the product

  • Photographs of the outer packaging

  • Video, where reasonably required

  • Description of the issue

We may request additional information to verify the claim.

5. WRONG PRODUCT OR MISSING ITEM

If you receive an incorrect product or an item is missing from your order, please notify us promptly.

After verification, we may provide an appropriate resolution, which may include:

  • Replacement

  • Missing-item delivery, where applicable

  • Refund

  • Another appropriate remedy

6. PRODUCTS THAT MAY NOT QUALIFY FOR RETURN

A return may be declined where the product has been:

  • Used or worn beyond reasonable inspection

  • Washed or altered

  • Damaged after delivery due to customer handling

  • Returned without required accessories or packaging

  • Damaged because of improper use

  • Returned after the applicable return period

This section does not limit any rights or remedies available to consumers under applicable law.

7. RETURN SHIPPING

Where a return is approved because the product was damaged, defective, incorrect or materially different from the order, return shipping may be arranged or reimbursed as appropriate.

For other approved returns, applicable return shipping costs may be borne by the customer.

8. RETURN INSPECTION

Once the returned product is received, it may be inspected to confirm its condition and the reason for the return.

The outcome of the return request will be communicated after the review.

9. REFUND PROCESS

For an approved refund, the refund will generally be processed to the original payment method used for the purchase.

The time taken for the amount to appear in the customer's account may depend on the relevant bank, card issuer, UPI provider or payment gateway.

10. REFUND ELIGIBILITY

A refund may be provided where applicable, including situations involving:

  • Approved returns

  • Damaged or defective products

  • Wrong products delivered

  • Cancelled orders where cancellation is accepted

  • Products that cannot reasonably be replaced

The final resolution will depend on the circumstances of the order and applicable law.

11. ORDER CANCELLATION

Cancellation requests should be submitted as soon as possible after placing an order.

If the